Covid-19 Protocols | Eureka Veterinary Hospital Ballarat

121 Creswick Rd, Ballarat

“VETERINARY SERVICES AND COVID-19"

We continue to open for business during this time however; keeping our staff and clients healthy and safe remains our top priority.

We are conducting consultations now with clients present. What this means;

Upon arrival to the clinic please phone reception 53333 5959 and advise the staff of the numbered car park you are in.
A staff member will then come to your car to collect you and your pet
Due to social distancing, we can only have one client in the consult with the vet at a time.

If you require medication and/or prescription diets for your pet, we ask that you follow this process;

Phone ahead to the clinic to request your pets medication and/or food.
Once we confirm that the medication/food is ready to collect we will take payment over the phone if possible.
When you arrive at the clinic to pick up these items, please phone us and we will bring your items to you.
If payment was not made over the phone, we will bring our EFTPOS machine to you - a receipt can be emailed to you.

We appreciate your understanding and cooperation as we work our way through these COVID-19 protocols.

You can access our online booking system 24 hours a day
CLICK HERE for available times and bookingsBOOK ONLINE >

Emergency

After Hours
Contact

We continue to open for business during this time however; keeping our staff and clients healthy and safe remains our top priority.

We are conducting consultations now with clients present. What this means;

Upon arrival to the clinic please phone reception 53333 5959 and advise the staff of the numbered car park you are in.
A staff member will then come to your car to collect you and your pet
Due to social distancing, we can only have one client in the consult with the vet at a time.

If you require medication and/or prescription diets for your pet, we ask that you follow this process;

Phone ahead to the clinic to request your pets medication and/or food.
Once we confirm that the medication/food is ready to collect we will take payment over the phone if possible.
When you arrive at the clinic to pick up these items, please phone us and we will bring your items to you.
If payment was not made over the phone, we will bring our EFTPOS machine to you - a receipt can be emailed to you.

We appreciate your understanding and cooperation as we work our way through these COVID-19 protocols.

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